UST wins two ISG Digital Case Study Awards ™ 2021


ALISO VIEJO, California, September 22, 2021 / PRNewswire / – UST, a leading digital transformation solutions company, today announced that it has been recognized by Information Services Group (ISG), a global leader in technology research and consulting, with two ISG Digital Case Study Awards 2021™, presented to IT and business service providers selected for world-class digital transformation work with their corporate clients.

“The events of the past year have accelerated the adoption of digital technologies and business models,” said Paul reynolds, ISG partner and research director. “Improving the customer and user experience was the most prevalent goal in the enterprise supplier projects we examined, and the transformational role suppliers play was highlighted by the many innovative solutions and impactful that they provided. “

UST’s digital transformation efforts are highlighted in the following two case studies:

  • From branch to infinity – a digital transformation of financial services India:
    UST’s work on behalf of Mute blue (Muthoot Pappachan Group) has resulted in an all-digital operating model that has dramatically improved the customer experience for the millions of people who depend on Muthoot’s financial services. Through UST’s efforts, Muhoot’s infrastructure has been transformed into a fully modern architecture with an agile design flexible enough to accommodate future business needs. The company could realize significant cost savings while providing a better customer experience. According to ISG, this collaboration is an outstanding example of a modern IT infrastructure leading to a scalable and sustainable digital operating model.
  • Solid ROI and new consumer insights from a fully automated contactless in-store payment solution: UST has teamed up with Retail business services, the service company of Ahold Delhaize United States, to develop a Walk-in, Walk-out solution, offering a contactless store experience. The solution uses a combination of AI / ML technology, cameras and weight sensors with cutting edge computer technology and cloud-based deployment. This digital transformation delivers a higher return on investment for retailers with 99% billing accuracy, zero waste, and invaluable new insight into consumer buying behavior. The adoption of new technologies is a proven catalyst for digital transformation, and according to ISG this is a remarkable example of new experiences and knowledge being made possible as contactless solutions are increasingly accepted.

“It is an honor to be recognized once again by ISG for the work we have done in implementing innovative digital solutions for our clients helping them succeed in the transformation,” said Muraleekrishnan Nair, Global Head of Cloud Infrastructure Services, UST. “Digital is in our DNA. For 20 years, we’ve been digging into our toolbox to help businesses unlock huge potential and help them deal with any disruption that presents itself along the way.

ISG selected case studies of 39 vendors for this year’s awards from a record close to 250 submissions. The majority of the digital transformation initiatives under review focused on improving the customer and user experience, with the associated goal of driving revenue growth.

“We are working alongside our clients to create a rapid transformation that evolves with them, embedding innovation and agility at the core of the organization,” added Mahesh Athalie, Senior Director and Retail Platform and Solutions, UST. “We are delighted and proud to receive this recognition from ISG and look forward to continuing to deliver positive results for our clients as we work into the future. ”

UST has already won ISG Digital Case Studies in 2019 and 2020. For more information on the ISG Digital Case Study Awards ™ research program, please visit the program website.

About UST

For more than 20 years, UST has worked alongside the world’s best companies to make real impact through transformation. Powered by technology, inspired by people and driven by our purpose, we partner with our customers from concept to operation. We identify their main challenges and design disruptive solutions that bring their vision to life through our agile approach. With deep domain expertise and a future-proof philosophy, we embed innovation and agility into our clients’ organizations, delivering measurable value and lasting change across industries and globally. Together, with more than 26,000 employees in 25 countries, we are building for unlimited impact, touching billions of lives. Visit us at

Media contacts, UST:
Tinu Cherian Abraham
+1 (949) 415-9857

Neha Misri
+ 91-9972631264
[email protected]

Media contacts, United States:
+ 1-646.941.9139
[email protected]

Christy reiss,
Communication of the case
+1 (585) 489-5006
[email protected]

Media contacts, UK:
FTI Council
[email protected]


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