Commuter satisfaction survey on various parameters will start on Monday: DMRC

Delhi Metro commuters can participate in an online survey conducted by the city carrier from Monday on various metrics including availability, accessibility and safety, officials said.

Delhi Metro will hold the eighth edition of the online customer satisfaction survey from August 1 to 28, they announced on Sunday.

“The main purpose of the survey is to gather feedback from commuters on various components of the metro’s services and facilities.

“Detailed feedback will be elicited from participating commuters on individual topics with a comprehensive questionnaire. The survey will also seek suggestions for improvements, if any,” the Delhi Metro Rail Corporation (DMTC) said in a statement.

Commuters who wish to participate in the survey can visit the official website of the DMRC and submit it online by clicking on the relevant links.

The survey form will be available in English and Hindi.

Users will be able to give their opinion on all the important aspects of the metro’s operation, such as availability and accessibility, information, facilities offered to customers, quality of service, customer service, the exterior of the metro area, security, safety, security and comfort, the DMRC said.

“Survey links for one topic will be available on the DMRC website for four days for participants to complete. After four days, the next topic will be made available for comment. As the survey consists of seven topics, the investigation will be completed in 28 days,” the statement said.

Delhi Metro is conducting this survey to find out what passengers think of its services. The findings will help assess and make necessary improvements in various components of Delhi Metro’s facilities and services based on the feedback received, officials said.

At present, DMRC manages the operation and maintenance of a network of over 390 km comprising 286 stations, including the Rapid Metro in Gurugram and the Aqua Line in Greater Noida. It is ranked among the largest metro networks in the world.

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