Businesses Must Build Confidence In Technology To Successfully Adopt Automation

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It is essential to invest in digital enhancement and retraining, as well as in training, while continuously explaining the benefits of technology and automation. This not only promotes trust, but also ensures that the benefits of the technology are achieved and mitigated risks.

The very nature of how humans function is being disrupted by automation. Every day, AI, bots, cloud computing, robotics, real-time data and cybersecurity make the news, earning themselves a dubious reputation as both villain and savior.

Automation can become vital to facilitate certain work processes as most companies move to a hybrid work paradigm.

Automation, driven by COVID-19, could displace 85 million jobs over the next five years, according to the World Economic Forum‘s “Global Risks Report 2021”. The report went on to say that the acceleration of automation could undermine efforts to create a digitally inclusive society, adding to growing concern that automation may not be force for good or for good. improving people’s lives as it is often claimed.

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The truth may be somewhere in the middle: Automation works best when human needs are at the center of innovation, with technology serving as a tool to improve society and create value. The technology can then be used as a catalyst to create new value by combining creativity and innovation with a focus on behavior change. And it is only by demonstrating this advantage that companies can attempt to thwart the idea that automation exists only to kill jobs.

Embrace automation

Today, everyone interacts with AI when, for example, they’re talking to chatbots while shopping or paying bills. While chatbots have mostly replaced call center agents, more and more customers can now receive support anytime and in a variety of languages. Chatbots can create new, higher-value roles for employees, such as those who work with data to create new customer products and services. According to the World Economic Forum’s “Future of Jobs Report 2020”, the number of new AI jobs per 10,000 opportunities would increase from 78 to 123 by 2022.

Automation brings potential when viewed in this light, but businesses and governments must first educate employees and citizens about what automation can mean to them, and then gradually build trust. Organizations can play a key role in this process by implementing effective change management programs and investing in development and retraining.

The role of the company

Before adopting these technologies, companies must explain what the reinvented future looks like. At the start of the transformation journey, the “why” and the “future benefits” should be highlighted. History is often lost in computer or marketing reports. Organizations can only begin to overcome the trust barrier with this information, and how well they navigate this journey of change is key to minimizing disruption.

Organizations must recognize that the position of Chief Digital Officer is essential to define the vision of a future redesigned with new technologies and articulate its implications for employees.

Read also: 3 strategies to overcome change fatigue in the digital world

The answer is bionic

Designing and implementing new technologies may seem unattainable, but a bionic approach changes that. Bionic combines the best of human expertise, data and technology to build a resilient organization that can use technology ethically and win in the new reality.

Of course, this type of planning is easier said than done: Technology changes at a rapid pace every six to twelve months, and understanding how these changes will affect business practices and society is a critical strategic role.

New talent and up-to-date skills are needed for organizations to adopt, design, deploy and execute innovative technologies. They need people who can take advantage of these technologies to generate new areas of value for the business, which will lead to the creation of new positions and the hiring of more people.

Obviously, organizations need to develop their services and products with a more human-centered perspective. Any strategy must be based on a combination of human and technological capabilities. It is something that can only come from a well-defined strategy and purpose, which charts the path to the desired end through a network of people and technology. This bionic strategy is the basis for future success, enabling an organization to respond quickly to change and uncertainty while allowing it to thrive.

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